New Casinos releases its latest exclusive interview with a remarkable online casino brand that has very recently joined the iGaming industry, Casilando. Feel free to read the whole interview as the Casilando casino experts elaborate on crucial points and aspects. This means that you will find essential information about both this internet casino and the online casinos market in general.
Visit Casilando today for a great array of casino games and a wide variety of online slots all powered by 19 different software developers. The diversity of the games portfolio is extra high and you will find all the casino games neatly categorized in a perfect online casino layout. Do not forget about our exclusive deals with Casilando, first the £10 free money after registration and second the 150% welcome bonus up to £150 on your initial deposit. Get your bonus now.
Enough with the introduction, let’s take a look at what the experts answered to our questions:
#1. How did you come up with such a cool name and logo? You get the feeling it’s a casino-brand just by hearing the name.
We have 4 casinos currently so we already have a wide variety of player types covered, so we decided to make an online casino that focuses on the Nordic market and we wanted it to be more fun, friendly, bold and move more towards the gamification market. With that in mind we wanted players to feel like they were going to a fun place to play, similar to a theme park type image evoked when you go to the casino. So with that in mind we brainstormed and the name casilando was born and then the colors followed.
#2. The layout is inviting and exciting at the same time. The green colours give the feeling of money and luck, without shouting it out. The design is very discrete and simple; some might say it got a Scandinavian feeling. Is that the plan?
Spot on! I’m glad that you asked this question, because as pointed out in the first answer, we really did decide to primarily target the Nordic markets with this brand, we have 21 Casino and PlayGrand currently which are primarily targeting the UK market, so we wanted Casilando to focus on the Nordic market to help provide them with a place to play that suits their style.
#3. What have you there for new players? Can you explain how the Casilando’s welcome bonus works?
Our default welcome offer is a fairly generous 10 free spins on registration, but gets even better when you deposit and get a further 90 spins and a 100% first deposit bonus up to £300. However, as you guys know, you currently have an exclusive welcome offer with us. Players signing up with your link will get £10 free on sign up and be able to try all our casino games, including live dealer tables. But even better, your players will get a 150% first deposit bonus up to £150 real money. Get your bonus now.
#4. The excellent classification of the casino games and the search function is very useful. Has that always been the plan, to make it quick and easy to find games?
Yeah it was indeed, there is nothing worse than having to search for ages to find your favorite online slot, so we wanted the user experience to be easy, smooth and fast. The search function and indeed our mobile casino version of Casilando really is one of the best around in my humble opinion. Given over 50% of our traffic is mobile this is also very important.
#5. Which game category is the most popular and which casino games exactly are the biggest hit in your online casino?
For Casilando this is hard to say as it is so new, there isn’t much data to come to give you an accurate answer to this question. Netent and Microgaming are always very popular, as you’d expect being 2 of the largest providers around, and since we integrated Blueprint they have been super popular with our players on our other established online casinos.
#6. New Casinos are amazed at the large amount of software developers from launch. 20 developers is way more than average to new casinos. Only IGT are missing among the ”big ones”. Are you planning to add some more in the coming months?
We are indeed; we are not resting until we have all the game providers we can. We have only just added Stake Logic and Evolution Gaming live dealer this week and there are more to come in the coming months so watch this space!
#7. There are a great amount of payment methods available. Which are the most popular so far?
This again depends on where the players come from, but in general its Visa and MasterCard, but every country have different payment methods so it’s more country specific than casino specific.
#8. How do players usually contact Casilando for any further information or to seek for help? What are their most common problems?
We have live chat available in English, Finnish and Norwegian between the hours of 10:00 to 01:00 CET 7 days a week, and soon we will launch this 24/7. We also have email support on firstname.lastname@example.org. The most common questions generally relate to bonuses and wager requirements. We like to be clear with our rules so they are clearly displayed in our terms and conditions and our customer service team is always happy to help for further explanation.
#9. What about recurring bonuses, do you have any? We noticed there was no Easter campaign, but I guess it was because the casino was launched 1 day before Easter. Anyway, how do you reward the casino players?
Yeah unfortunately we launched right in the middle of our planned Easter campaign so decided to hold off and not launch half a campaign. We will have a couple of campaigns a month; our next one is for a ‘risk free bet’ so be sure to check that one out. We also give our players loyalty points which they can redeem and our VIPs get some extra casino bonuses and perks too.
#10. Can you tell us what is the unique with Casilando and why players should try it?
Casilando is unique in its personal tailor made service to players. We are a small company and really pride ourselves on treating players as individuals rather than having blanket solutions. I hope everyone who plays our casinos can say they’ve been dealt with in the timely and respectful manner and enjoyed playing on a wide variety of slots and had fair and transparent wagering requirements for generous bonuses!